Frequently Asked Questions About Cabinets
Why
should we order From The Cabinet Barn?
We offer custom kitchens at wholesale prices
(5% guarantee to beat any competitors price on the same cabinets)
We have a superior finish using a baked on technology
Best customer service—We want you to be 100% Satisfied
How long does it take to deliver the cabinets?
Depending upon where you live, somewhere between
5–7 Days
How are your custom cabinets shipped?
They are shipped in a cardboard box with Styrofoam
protection, cardboard corner blocks and styro padding.
What if I get my cabinets and I am not happy,
what can I do?
In most cases we will take the product back
no questions asked, there will be a shipping charge and a
restocking fee to pay. See Returns Authorization below
Your satisfaction is key to our success.
Can we buy samples?
We recommend buying a sample door or a small
cabinet so you can get a good feel for the quality, construction
and finish. We want you to be 100% sure of your purchase.
What are the gauges of your custom kitchen
sinks?
We have 18 gauge and 15 gauge sinks, most
home centers mainly have 20 and 22 gauge
What If we want more information on custom
kitchen cabinets, custom bathroom cabinets, or custom sinks?
Call or email 1-877-458-6252 or chuck@thecabinetbarn.com
What is RTA?
It stands for Ready to Assemble. The cabinets
are shipped in a flat box well protected by Styrofoam and
a foam cloth type materials. This helps with the costs and
there is less damage involved in shipping. With a few hand
tools and glue you can assemble your entire kitchen.
Explain all wood cabinets?
The cabinet boxes are constructed of furniture
grade plywood’s and hardwoods on the Face Frame and Doors.
Is it safe to order online?
You should use a credit card for all of your
transactions, The credit card companies offer a great deal
of protection,a and stand behind the consumer.
Do you share my information with outside parties?
We only use your information for the purpose
of ordering. We do not share your information with outside
parties that have nothing to do with your order.
Policies
- Double check your order
for accuracy. Once we have received payment your
order will be processed for shipment. You will receive a
tracking # to see where your cabinets are and what day they
will arrive.
- Backorders
We are committed to keeping adequate stock but at times
we run short, all orders will be shipped and all backorder
merchandise will be shipped separately when received, shipping
charges apply. Some items may take up to 4 weeks.
- Damaged shipments
All damages must be noted on the driver log or bill of laden,
note all damages. Please call or email the cabinet barn,
we may ask for you to email us a photo of the damage so
we can receive proper credit and send out new materials.
You must keep all items until either you receive a return
authorization or permission to dispose. If you do not note
damage you will be required to pay for a new product and
all shipping costs.
- Missing Items
Note all missing items on the bill of laden or drivers log,
if you don’t you will not receive a replacement at no charge.
Contact the cabinet barn and let us know 1-877-458-6252 or email chuck@thecabinetbarn.com.
- Return Goods
• All
return goods must have an RA return authorization
• Boxes must be clean and look new in it’s original box
so we can resell it.
• return freight will be paid by the customer
• No return on sale items
• A restocking charge will apply
• 20% for 60 days
• 40% for 120 days
• We will not accept returns past 180 days
• Please allow up to 4 weeks to process or issue a credit
- Shipping
All cabinets will be shipped FedEx Ground or common carrier.
Charges will be based upon zip code and weight. Trucking
companies require Customer to unload at curbside. Customer
must also be available day of delivery. Most carriers Will
make two attempts before a charge is occurred for a third.
If after the third attempt customer Must make arrangements
for pickup at carriers terminal and pay all charges. Delivery
for home or Jobsites only.
- Pricing
We offer wholesale to all businesses.
We reserve the right to change prices at any time.
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